We guarantee that the product will arrive in good condition or we will return the purchase price of the product not including shipping.
Since your jewelry is customized jewelry - we can't resell it hence there are no refunds or returns accepted on any piece. If we made an error we will correct it at our expense. We will not accept any customized items for refunds. We will correct the wrong ring size, or color of a stone at your expense. All items are shipped priority and are insured however, we cannot be responsible for lost or misdirected returns
If you have any questions regarding your order, please feel free to contact us at: firstname.lastname@example.org or call 515-204-0830
You may return merchandise to: Create A Jewel PO BOX 11081 CEDAR RAPIDS IOWA 52410
We ship anywhere in the continental United States & Canada Sorry, we do not ship anywhere else at this time.